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What to do when removals damage something?

So now i regret using a cheaper removal company who is not a member of bar, The day after i moved in a saw three items damaged i phoned them up and was told someone would phone me on the monday and tell me when he was going to come out to look at the damage,No phone call so i phoned up the next day and was told dont worry its not forgotten but still no one has phoned me or came out, Looks like i'm going to have to send a email any suggestions on what to say in the email.

I did not find the right solution from the internet.
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